me88

Privacy Policy

Last updated: 15 April 2026

1. Introduction

This Privacy Policy explains how me88 ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website (me88lucky.com) and services. We are committed to protecting your privacy and handling your data responsibly in compliance with applicable data protection laws.

me88 is operated under a licence issued by the Government of Curaçao (licence number 8048/JAZ). Learn more about me88.

2. Information We Collect

Personal Information

When you register an account, we collect:

  • Full name, date of birth, and gender
  • Email address and phone number
  • Residential address
  • Government-issued identification (for KYC verification)
  • Payment information (bank account details, eWallet accounts)

Automatically Collected Information

When you use me88, we automatically collect:

  • IP address and geolocation data
  • Device type, operating system, and browser information
  • Pages visited, time spent, and navigation patterns
  • Gaming activity including bets placed, games played, and transaction history
  • Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

We use your personal data for the following purposes:

  • Account management: To create, verify, and maintain your me88 account
  • Service delivery: To process deposits, withdrawals, bets, and payouts
  • Legal compliance: To meet KYC (Know Your Customer), AML (Anti-Money Laundering), and regulatory obligations
  • Security: To detect and prevent fraud, money laundering, and unauthorised access
  • Communication: To send account updates, transaction confirmations, and service notifications
  • Marketing: To send promotional offers and bonuses (with your consent; you may opt out at any time)
  • Improvement: To analyse usage patterns and improve our platform, games, and services
  • Responsible gaming: To monitor gaming activity and identify potential problem gambling behaviour

4. Legal Basis for Processing

We process your personal data based on:

  • Contract performance: Processing necessary to provide our services under the Terms & Conditions
  • Legal obligation: Processing required by gaming regulations, AML laws, and tax requirements
  • Legitimate interest: Processing for fraud prevention, security, and platform improvement
  • Consent: Processing for marketing communications (withdrawable at any time)

5. Data Sharing

me88 does not sell your personal data to third parties. We may share data with:

  • Payment processors: To process deposits and withdrawals securely
  • Game providers: To deliver gaming services (e.g., Evolution Gaming, Pragmatic Play)
  • Regulatory authorities: When required by law or gaming licence conditions
  • Identity verification services: For KYC and age verification purposes
  • Law enforcement: When legally required or to protect against fraud
  • Professional advisors: Legal, audit, and compliance consultants under confidentiality agreements

6. Data Security

We implement robust security measures to protect your data:

  • 256-bit SSL/TLS encryption for all data transmissions
  • PCI DSS-compliant payment processing
  • Encrypted database storage with access controls
  • Regular security audits and penetration testing
  • Multi-factor authentication for internal systems
  • Staff training on data protection and confidentiality

While we take all reasonable steps to protect your data, no system is completely secure. We encourage you to use strong passwords and enable available security features on your account.

7. Data Retention

We retain your personal data for as long as your account is active, plus a minimum of 5 years after account closure as required by gaming regulations and AML laws. Transaction records may be retained for up to 7 years. After the retention period, data is securely deleted or anonymised.

8. Cookies

me88 uses cookies and similar technologies to:

  • Essential cookies: Enable core functionality (login sessions, security tokens)
  • Performance cookies: Analyse how visitors use our site to improve performance
  • Functional cookies: Remember your preferences (language, display settings)
  • Marketing cookies: Deliver relevant promotional content (with your consent)

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

9. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Request your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests or for marketing
  • Withdraw consent: Withdraw marketing consent at any time without affecting prior processing

To exercise any of these rights, contact us via email (see Section 11).

10. Changes to This Policy

me88 may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We recommend reviewing this page periodically. Continued use of me88 after changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related enquiries or to exercise your data rights, please contact our support team.

See also our Terms & Conditions and Responsible Gaming page.